Skills Development

Join the PFAnetwork

Core Competencies of Effective Partners Training

Core Competencies Copyright
The 5 Core Competencies of Effective Partners

Join us for a 2-part online series, Core Competencies of Effective Partners. This training will provide an opportunity for all Advisors who are interested in building their skills to partner in healthcare. The sessions will review the 5 Core Competencies for Effective Advisors. We will be reviewing the competencies through a lens of diversity, equity, and inclusion with a particular focus on organizational cultures.

Advisors who participate will:

  • Become teachers of Patient Family Centered Care (PFCC).
  • Use their own experiences as examples of the core concepts of PFCC.
  • Be empowered to partner with clinical and non-clinical staff as a strategy for improving care.
  • Understand the responsibility of representing all patients and families.
  • Practice their ability to share experiences which lead to collaborative learning.
  • Understand the 5 Core Competencies of effective Patient Family Advisors.
  • Connect to the larger community of Patient Family Advisors locally, regionally, and nationally for resources and support.


Quality Improvement Basics for Advisors 

QI terms
Quality Improvement Terms

Patient Family Advisor partnership on quality improvement teams is key to having the patient voice represented. Quality improvement happens in hospitals, clinics, and other healthcare settings. Advisors new to quality improvement, and how changes are made within healthcare, can benefit from building skills and understanding quality improvement methods.

This highly interactive opportunity provides Advisors context to have an impact when partnering on quality improvement teams. Advisors will walk away with an understanding of basic methods used in quality improvement

Moving Beyond the Story:
Preparing for Impactful Partnerships in a Virtual World


The patient and family caregiver voice continue to be raised in healthcare improvement. The request for Patient Family Advisors to share their experiences in meetings, at conferences, and everywhere in between is growing, especially now with the opportunity to inform healthcare’s COVID-19 response.
This skill-building opportunity guides Patient Family Advisors through a three-step process of understanding the purpose, planning, and presenting their experiences in the context of a program, project, or meeting. Advisors will:
1. Learn how to present experiences in the context of a program, project, or meeting.
2. Understand the importance experiences bring to healthcare partners.
3. Plan to prepare for a variety of partnerships, including healthcare’s COVID response.
4. Gain the confidence to present experiences that invite collaboration.

Measurement Basics


measurement lifecycle
Measure Development Life Cycle

The Advisor role is continuing to grow in healthcare improvement and now organizations are looking for the patient and family perspective in healthcare measurement. This training provides a basic understanding of the measurement world based on the Blueprint for the Center for Medicare and Medicaid Service (CMS) Measure Management System. Participating Advisors will be able to find measures in their everyday lives and apply them to the bigger picture of healthcare measurement.

Advisors will:

  • Define the role of measures in healthcare and where the Advisor perspective fits into the measurement life cycle.
  • Understand the multiple types of measures and how they are used.
  • Learn how measurement impacts healthcare.
  • Practice partnering effectively for impact on measurement teams.

Patient Family Advisor Skills Exchange 

The Patient Family Advisor Skills Exchange (PFASE) is a 4-hour preparation program. It is designed for patients and families partnering with hospitals and healthcare organizations to improve care.

Please let us know if your organization would like to host either of these sessions.