Shouldn’t patients be able to trust their care? While provided care, consistency is necessary component of increasing patient trust. Always Events® are those aspects of the patient experience that are so important to patients and families that health care providers must aim to perform them consistently and reliably for every patient, every time. This framework provides a strategy to help health care providers identify, develop, and achieve reliability in person- and family-centered care delivery processes. Considering advisors know first hand the pivotal aspects of the patient experience, who better than to utilize this resource to recommend solutions for increased consistency and reliability? Utilize this resource within you advisory council identify specific events within your organization to improve the delivery of care.
The Conversation Project is dedicated to helping people talk about their wishes for end-of-life care. It’s time to transform our culture so we shift from not talking about dying to talking about it. It’s time to share the way we want to live at the end of our lives and communicate the kind of care we do or do not want for ourselves. It’s not easy to talk about how you want the end of your life to be. We can make sure that our own wishes and those of our loved ones are expressed and respected. The Conversation Project connects to provide communities with the resources and support to start a program locally. Would your Advisory Council or group be interested in starting a Conversation Project at your healthcare organization to improve end of life care?
The Partnership for Patients initiative is a public-private partnership working to improve the quality, safety and affordability of health care for all Americans. Physicians, nurses, hospitals, employers, patients and their advocates, and the federal and State governments have joined together to form the Partnership for Patients. The Partnership for Patients aims to engage 100 percent of the nation’s acute care medical centers participating in making hospital care safer, more reliable, and less costly through the achievement producing safer care and improving care transitions. Partnership for Patients achieves these goals through Hospital Innovation Improvement Networks (HIIN) which hospitals join to access a learning community to improve the safety of care. Is your hospital participating? Find out by asking the Director of Safety or Quality at your hospital.